- How long does it take for my order to ship? Once we receive your order, it will be processed in approximately 2-3 business days. Please note that we do not fulfill orders on Saturdays or Sundays. We are working on completing orders in a timely manner as a small team, and we appreciate your patience while we fulfill your orders.
- Can I add an item to my order or change the size? Once your order has been placed, we are unable to make any edits to your order whether that is changing the size of an item or adding another item to your order. Your two options can be to 1) email customer service (firstname.lastname@example.org) to have your order cancelled and refunded so that you are able to repurchase your entire order again with the correct items that you would like to purchase or 2) allow your current order to be fulfilled while ordering an additional item separately or beginning a returns or exchange ticket with our customer service, depending on your situation.
- Do you ship to PO Boxes? Yes, however, if a P.O Box address is entered, we will ship via our non-preferred shipping service, USPS. If for some reason your package is lost or delayed, we do not take responsibility of said lost package and will not contact USPS on your behalf. It is the responsibility of the customer to contact USPS and to plan delivery or next steps with USPS. For the best shipping experience with the Onimi Sports, we always recommend entering a home address for your order so that our preferred UPS shipping service can be selected.
- I entered the wrong shipping address! Unfortunately, we are unable to edit shipping addresses after an order has been placed. If you need to change your shipping address, we kindly ask that you contact UPS and request a delivery address change! You can do this by creating a UPS myChoice account.
- Once your order leaves our facility, the shipping carrier you selected is responsible for the whereabouts of your package. Please consult your tracking number on your order confirmation page and contact the shipping carrier for any questions about delivery attempts.
- What if my item(s) are damaged or I am missing an item(s)? If you receive a damaged item or you are missing an item, please contact customer service at info@Onimisport.com immediately with a photo of the damaged item and your order number. If you are missing an item(s), please send us a photo of the items you did receive as well as a photo of the packing slip.
- My package was marked as delivered, but I didn’t receive it? Don't worry too much! It is common for packages to be scanned a few days earlier than when they are actually delivered by the courier. We kindly ask that you allow 5 business days to see if it will be officially delivered to you! In the unlikely event that you don't receive your package after this timeframe has passed, we will take further steps in assisting you!
- I still haven't received my package! Please reach out to our customer service at email@example.com. If no communication is received about a missing package/ item within 30 days of your order date, we reserve the right to deny replacing any items ordered and reserve the right to decline any refund requests.